Terms of Service

1. Acceptance of Terms

By accessing and using our Service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Real Diani is a property rental platform that connects property owners (landlords) with potential tenants in the Diani Beach area of Kenya. Our services include:

• Property listing and marketing services
• Tenant screening and verification
• Property management services
• Booking and reservation systems
• Customer support and dispute resolution

3. User Accounts and Registration

To access certain features of our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Property Listings and Content

Property owners who list properties on our platform agree to:

• Provide accurate and truthful information about their properties
• Ensure they have legal authority to rent the property
• Comply with all local laws and regulations
• Maintain their properties in safe and habitable condition
• Honor confirmed bookings and reservations

5. Booking and Payment Terms

When making a booking through our platform:

• All bookings are subject to availability and confirmation
• Payment terms and cancellation policies vary by property
• Service fees may apply to bookings
• Refunds are processed according to the applicable cancellation policy
• You are responsible for any damages beyond normal wear and tear

6. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Real Diani and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

9. Limitation of Liability

In no event shall Real Diani, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

10. Dispute Resolution

Any disputes arising from the use of our Service shall be resolved through binding arbitration in accordance with the laws of Kenya. The arbitration shall take place in Mombasa, Kenya, and shall be conducted in English.

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: